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FREQUENTLY ASKED QUESTIONS

CAN I TEST THE PRODUCT BEFORE ORDERING ? WHO SHOULD I CONTACT? 

You may find your answer among these:

You should contact our Sales Administration department to place an order. Our staff will be happy to validate your orders as soon as possible.

If you would like to receive an offer, please contact our sales department. Our sales agents will be happy to make personalised offers.

Premium Trading is a company specialised in the wholesale of goods for a clientele mainly composed of wholesalers, industrialists, cash & carry and restaurant chains. In order to keep a certain deontology with our customers, we do not deal directly with restaurant owners. Indeed, this would be tantamount to marketing to our customer’s customers.

So if you are an independent restaurateur, we are able to redirect you to one of our clients, thanks to our presence throughout France. 

However, if you represent a restaurant chain with an organisation comparable to that of a wholesaler, we will be able to satisfy your needs.

At Premium Trading, the minimum order is 1 pallet. However, this minimum can vary according to your specific requests. It is possible, in some cases, to make mixed pallets.

Premium Trading makes it a point of honour to market quality products. For this reason, a quality department is responsible for monitoring and guaranteeing the excellence of our products on a daily basis. For any technical information about a product and its quality, please contact our dedicated department by e-mail :

Because we do our utmost to respect the deadlines, we guarantee deliveries in 48H to 72H* from the validation of the order and for metropolitan France. For deliveries outside metropolitan France, please allow 2 to 10 days* depending on the destination.

*These delivery times are subject to stock availability and may be subject to variations beyond our control.

In order to obtain a sample of the product of your choice, you should contact our sales department. If the product is available at our premises, we will be happy to let you test it. 

When you are confronted with a non-compliance on a product or an order, it is to our quality service that you must turn to :

To ensure that our employees can respond to your request as quickly as possible, please provide the following :

  • A photo of the non-compliance found
  • The name of the product, with its batch number and its DLC
  • Quantity affected by non-compliance

At Premium Trading we offer 4 payment methods :

  • Transfer
  • Proforma transfer before delivery
  • Cheque
  • Pre-authorized payment 30d after receipt of order, subject to credit insurance approval

Please note, the first 3 orders must be paid in proforma invoice in advance

The entire Premium Trading team is at your disposal throughout the year, from Monday to Friday and from 9am to 5pm. 

Didn’t find the answers to your questions? 

Please contact us!